Sending and receiving
Dear customer, our backpacks are packed in fabric or plastic bags and placed in dense cardboard boxes. You can be sure that your purchase will reach you intact.
*We provide FREE DOOR-TO-DOOR DELIVERY ANYWHERE IN THE WORLD
No need to go to a post office. The courier will contact you to arrange the time interval convenient for you to receive your purchase.
Personal delivery in Moscow
- on the next day after placing the order for orders made before 1 p.m.
- the day after (not counting the day of the order) for orders made on a weekend
- express delivery is possible for a fee (we will ship the backpack immediately after purchase)
You can pay to the courier upon receipt, in cash or by card.
You can also pay online via secure payment services: Yandex.Kassa and PayPal (it is not necessary to have a PayPal account).
Delivery to other regions takes from two to seven business days (usually 3-5 days).
IMPORTANT! If you paid online, the courier may ask you for your identity in order to prevent delivery to another person. If, for some reason, you are unable to provide your identity document, please inform us about this in the comments field when placing your order.
If the recipient has changed on the day of delivery, please tell us the name of the new recipient so that we would notify the courier about it.
Identification is not required for orders paid to the courier.
Once the order is made, our operator will contact you within 10-15 minutes for orders placed before 20:30 local time or after 10 a.m. local time for orders placed after 20:30.
Once your order was confirmed, the courier will contact you to agree a delivery time.
*Except X-Side and EVO